We collected answers to the questions that appear most often before booking, payment, and arrival. If you cannot find your case here, go to contact.
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The easiest way is to open the selected apartment page, check availability, and continue into online booking. After clicking the CTA, you move into Beds24, where you confirm the offer conditions and complete the purchase.
Go to bookingYes. Direct bookings are handled through the TravelNess website and the Beds24 booking engine. Some stays may also be booked through OTA channels such as Booking.com, but then the OTA conditions apply to the booking process.
We review date changes individually. The outcome depends on apartment availability and the conditions of the selected rate. The earlier you contact us, the easier it is to find a workable option.
Contact us about a changeWith direct booking, payment and cancellation conditions are shown in the TravelNess and Beds24 process. In the case of Booking.com, the OTA conditions shown there take priority. TravelNess still remains the operator of the stay and check-in flow.
See payments and cancellationsDirect-booking payments are handled through Stripe. Depending on the offer configuration, card payments, Apple Pay, and Google Pay may be available.
It depends on the selected rate. Some offers require full prepayment, while others use staged payment. The exact payment schedule is always shown before you finalise the booking.
Cancellation conditions depend on the selected offer. During the booking flow, you will see whether the rate is flexible, partially refundable, or non-refundable. The same conditions are then repeated in the confirmation.
Read the full cancellation rulesYes, we issue invoices. Selected apartments may also require a security deposit. Information about the deposit and the settlement rules is provided before arrival or already in the booking process.
Yes. Many TravelNess apartments use self check-in, which means remote arrival without collecting physical keys on site.
See the check-in pageWe send the check-in instructions once the booking is confirmed and the conditions required to start the stay are met, especially after the required payment is completed and the apartment is prepared.
The access code or smart-lock data is assigned to a specific booking. It works only within the time window of your stay and must not be shared with third parties.
Contact us immediately at +48 696 381 793 or write to kontakt@travelness.net. Please prepare the apartment name, arrival date, and booking details so we can verify the issue faster.
Standard check-in starts from 15:00, and check-out runs until 11:00. Different times require prior confirmation and depend on operational availability.
That depends on the specific apartment and the conditions of the offer. If you plan to stay with a pet, check the property rules or contact us before booking.
Parking availability depends on the selected apartment. You can find the details on the property page or confirm them during pre-booking contact.
No. TravelNess apartments are intended for standard accommodation stays. Parties or gatherings that go beyond normal apartment use are generally not allowed.
Read the stay termsWe reply to most enquiries within 15 to 60 minutes. If the matter concerns property access or an active stay, phone contact is treated as a priority.
Contact us as soon as possible, giving the apartment name, arrival date, and a short description of the issue. This helps us verify the booking and provide the next steps faster.
Before the stay, it is worth reviewing: Check-in, Payments and cancellations, Terms, and Contact.
If you want to check availability and stay conditions faster, continue to online booking. If you need to confirm parking, invoices, or stay rules first, contact us directly.
