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TravelNess Terms for Booking and Stay

Last updated: 29.03.2026

1. General provisions

  1. These terms define the rules for direct bookings and stays in apartments offered under the TravelNess brand.
  2. The service provider for direct bookings is Jadwiga Nessler, address: Owocowa 26, 30-434 Kraków, Tax ID (NIP): 6791681582, trading under the TravelNess brand.
  3. Contact:
    • e-mail: kontakt@travelness.net
    • phone: +48 696 381 793
  4. These terms apply to bookings made:
    • directly through the TravelNess website,
    • through the Beds24 booking engine connected to TravelNess,
    • through direct contact with TravelNess where the booking has been confirmed outside the website form.
  5. If a booking was made through a third-party platform, especially Booking.com, that platform’s booking-channel rules also apply to the booking process and channel terms. These terms still apply to stay rules, check-in, security, and use of the apartment unless the OTA terms explicitly provide otherwise.

2. Definitions

For the purpose of these terms:

3. Entering into the contract

  1. The contract is concluded once the booking is confirmed by TravelNess or once the booking process in Beds24 is completed and the reservation is successfully accepted.
  2. The terms of a specific booking, including:
    • stay dates,
    • number of guests,
    • price,
    • rate,
    • payment rules,
    • cancellation rules,
    • any deposit requirement, are always stated in the booking summary or confirmation sent to the guest.
  3. If there is any inconsistency between general website information and the terms of a specific booking, the booking confirmation prevails.

4. Bookings and guest data

  1. The guest must provide true, current, and complete data required to complete the booking.
  2. TravelNess may contact the guest in order to:
    • confirm stay details,
    • complete missing data,
    • provide operational information,
    • send self check-in instructions,
    • clarify payment or stay-security matters.
  3. The guest making the booking is responsible for sharing the rules and stay conditions with all persons included in the booking.

5. Prices and scope of service

  1. Prices shown on the website or in the booking system relate to the indicated stay scope and guest count.
  2. The price includes only the items explicitly stated in the offer or booking confirmation.
  3. Additional charges may apply, in particular for:
    • extra guests,
    • local charges where required by law or by the property rules,
    • pets where a pet stay has been agreed,
    • additional services,
    • damage or extra cleaning beyond normal use.

6. Payments

  1. TravelNess handles direct-booking payments through the tools shown in the purchase flow, including Stripe and payment methods supported by Stripe.
  2. The exact payment rules for the selected offer are shown before the booking is finalised.
  3. Depending on the selected rate or offer, payment may include:
    • full prepayment,
    • partial prepayment,
    • staged payments,
    • a balance due before arrival.
  4. Failure to pay on time may result in cancellation where this follows from the terms of the relevant offer.
  5. More details are also available on the Payments and Cancellations page.

7. Security deposit

  1. TravelNess may require a security deposit for selected apartments.
  2. Information about the deposit, its amount, form, and refund rules is provided:
    • during the booking process,
    • in the booking confirmation,
    • or in pre-arrival communication.
  3. The deposit may be used to cover:
    • damage to the apartment,
    • missing equipment,
    • rule breaches causing costs on the TravelNess side,
    • extra cleaning beyond normal use.

8. Cancellations and booking changes

  1. Cancellation and change conditions depend on the selected rate and are shown during the booking process.
  2. TravelNess may offer, among others:
    • non-refundable offers,
    • flexible offers,
    • partially refundable offers or offers with a limited free-cancellation window.
  3. If the booking was made through an OTA, that platform’s cancellation and change rules take precedence for the booking and payment process.
  4. Requests to change dates, guest data, or other booking details are handled individually and depend on availability and rate terms.

9. Check-in and check-out times

  1. Unless the specific booking states otherwise:
    • check-in starts at 15:00,
    • check-out is by 11:00.
  2. Early check-in or late check-out requires prior confirmation from TravelNess and depends on operational availability.
  3. TravelNess may refuse early check-in or late check-out if operations do not allow it.

10. Self check-in and property access

  1. Many TravelNess properties use self check-in and remote access.
  2. Entry instructions and access details are sent after:
    • booking confirmation,
    • required payment conditions being met,
    • required guest data being provided,
    • pre-arrival operational steps being completed.
  3. Access may be provided through:
    • a one-time or time-limited code,
    • a smart lock,
    • digital entry instructions,
    • another solution indicated by TravelNess.
  4. The access code or instructions:
    • are assigned to a specific booking,
    • apply only during the stay,
    • must not be shared with unauthorised persons.
  5. The guest is responsible for keeping the code and access details confidential.
  6. If there is any problem entering the property, the guest must contact TravelNess immediately using the details provided in the stay communication or on the contact page.

11. Use of the apartment

  1. The guest must use the apartment according to its intended purpose, safety rules, and good conduct.
  2. In the apartment and common areas, the following apply:
    • no unlawful conduct,
    • no actions causing damage or risk,
    • respect for quiet hours and the rights of neighbours or other guests.
  3. Without TravelNess approval, the following are not allowed:
    • parties or gatherings going beyond ordinary residential use,
    • subletting the apartment or granting access to third parties,
    • exceeding the maximum guest count stated in the booking,
    • sharing the access code with persons not covered by the booking.
  4. Smoking, vaping, or similar products is allowed only where explicitly permitted by the property rules. If the smoking ban is breached, TravelNess may charge the guest for restoring the apartment to the required standard.
  5. Pets are allowed only where the relevant offer or individual confirmation explicitly permits them.

12. Guest liability

  1. The guest is liable for damage caused by the guest, persons included in the booking, and persons who obtained access with the guest’s knowledge or consent.
  2. TravelNess may charge the guest for restoring the apartment where damage, missing items, extra cleaning, or safety breaches occur.
  3. The guest must immediately inform TravelNess of any malfunction, damage, or situation that could affect the safety of the property or other persons.

13. TravelNess liability

  1. TravelNess is responsible for performing the service according to the confirmed booking, subject to limitations resulting from:
    • force majeure,
    • failures beyond TravelNess control,
    • acts or omissions of the guest,
    • limitations on the side of third-party operators where not caused by TravelNess.
  2. TravelNess is not liable for:
    • items left unattended,
    • damage caused by improper use of the property,
    • problems resulting from incorrect data provided by the guest,
    • consequences of sharing the access code with unauthorised persons.

14. Complaints

  1. If a problem occurs during the stay, the guest should report it immediately so that TravelNess can take corrective action.
  2. Post-stay complaints may be sent to: kontakt@travelness.net.
  3. A complaint should include at least:
    • booking details,
    • a description of the issue,
    • the date of the event,
    • the requested resolution.
  4. Complaints are handled without undue delay, within a reasonable period appropriate to the issue and the applicable law.

15. Invoices

  1. TravelNess issues invoices in accordance with applicable law.
  2. If you want an invoice, please provide correct invoice data at the stage required by the booking process and legal rules.
  3. TravelNess may refuse to change invoice details where the law or the settlement stage no longer allows it.

16. Personal data

Rules for personal data processing are described in the TravelNess Privacy Policy. Rules concerning cookies are described in the TravelNess Cookies Policy.

17. Final provisions

  1. TravelNess may update these terms if required by changes in the operating model, legal obligations, booking process, payment system, check-in process, or stay organisation.
  2. The version in force at the time of booking applies to that booking unless mandatory law requires otherwise.
  3. Polish law governs direct bookings, subject to mandatory consumer rights that may apply.
  4. Matters not regulated here are governed by the relevant provisions of Polish law.

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