1. How the payment flow works at TravelNess

Direct bookings at TravelNess are handled through the website and the Beds24 booking engine. Payment is made according to the conditions of the selected offer and processed through the payment tools shown during checkout, including Stripe and payment methods supported by Stripe.

In practice, the flow looks like this:

1. you select the dates and apartment,
2. you move into the booking process,
3. you review the terms of the selected offer,
4. you pay according to the schedule assigned to that offer,
5. you receive a booking confirmation,
6. before arrival, you receive check-in instructions.

2. Payment methods

For direct bookings, the following may be available in particular:

• payment cards,
• Apple Pay,
• Google Pay,

• other methods made available at a given time by the payment provider or booking system.

  Available methods may depend on the specific offer, currency, country, or the payment provider’s settings.

3. When payment is collected

The exact payment schedule is always shown before the booking is completed. Depending on the selected offer, payment may include:

• full prepayment at booking,
• partial prepayment at booking and a balance before arrival,

• another payment structure clearly stated in the offer terms.

  If the offer sets a payment deadline, failing to meet it may result in cancellation according to the terms shown during the booking process.

4. What refundable and non-refundable offers mean

Refundable / flexible offer

A flexible offer allows cancellation or change according to the rules stated for the selected rate. The scope of any refund may depend on:

• cancellation timing,
• arrival date,
• apartment type,
• season,
• the offer selected.

Non-refundable offer

A non-refundable offer means that after the booking is made, the payment or part of the payment is not refundable according to the conditions shown during checkout.

Always check which rate type you are choosing before confirming the booking. The rules attached to the selected rate are binding.

5. Direct-booking cancellations

For direct bookings:

• cancellation terms are shown before payment,
• they are also included in your booking confirmation,

• the amount of any refund depends on the selected rate and the timing of cancellation.

  If you want to cancel your stay, contact us as soon as possible:

• e-mail: kontakt@travelness.net

• phone: +48 696 381 793

  The earlier we receive notice, the faster we can confirm the outcome according to your booking terms.

6. Date changes and booking changes

Changing dates, guest count, or other booking elements depends on:

• apartment availability,
• the selected rate conditions,
• current occupancy,

• any price difference.

  TravelNess does not guarantee that every change will be possible, but each request is reviewed individually.

7. Difference between direct booking and Booking.com

Direct booking

If you book through the TravelNess website and Beds24:

• payment and cancellation rules are shown in our own booking process,
• payment is handled according to the offer terms shown before purchase,
• pre-arrival contact and check-in are handled by TravelNess.

Booking.com booking

If you book through Booking.com:

• the payment and cancellation terms shown on Booking.com apply first,
• OTA payment-processing rules follow the OTA’s own terms,

• TravelNess handles the stay, arrival, and check-in according to the information sent after booking confirmation.

  If you are unsure which rules apply, check the channel through which the booking was made and the wording of your confirmation.

8. Refund processing

If you are entitled to a refund under the applicable booking terms:

• the refund will generally be sent back to the payment method used for the transaction unless law or technical limits require otherwise,
• the booking or posting time depends on the payment provider, bank, or card issuer,
• in some cases, the time for funds to appear may be longer than the moment TravelNess initiates the refund.

9. Security deposit

Selected apartments may require a security deposit. If your booking includes a deposit:

• you will receive clear information about the amount and rules,
• the collection method will be stated,

• the conditions for refund or deductions will be explained.

  The deposit may be used to cover:

• damage,
• missing items,
• extra cleaning,
• costs caused by breach of the stay rules.

10. Invoices

TravelNess issues invoices in accordance with applicable law. If you want an invoice:

• provide the invoice details as early as possible,
• make sure the data is complete and correct,

• for a company invoice, provide the company name, address, and Tax ID.

  Invoice data must be provided according to the booking flow and the relevant legal rules.

11. Additional charges

Depending on the property and the selected offer, additional charges may apply and will be communicated in the offer, booking confirmation, or pre-arrival communication, for example:

• pet fee,
• local charge where required,
• additional service fees,
• charges resulting from breach of rules or damage.

12. What to do if payment fails

If a payment does not go through:

• check whether the card or selected method is active,
• try again according to the system message,

• contact us if you need help.

  Contact:

• kontakt@travelness.net
• +48 696 381 793

13. Where to check your booking details

The most important booking details can be found:

• in the booking summary shown during checkout,
• in the confirmation e-mail,
• in communication sent by TravelNess,
• in OTA communication if the booking was made through an external platform.

14. Related pages

Before arrival, it is worth reviewing:

• Terms
• Privacy Policy
• Cookies
• Check-in
• FAQ