Direct bookings at TravelNess are handled through the website and the Beds24 booking engine. Payment is made according to the conditions of the selected offer and processed through the payment tools shown during checkout, including Stripe and payment methods supported by Stripe.
In practice, the flow looks like this:
For direct bookings, the following may be available in particular:
other methods made available at a given time by the payment provider or booking system.
Available methods may depend on the specific offer, currency, country, or the payment provider’s settings.
The exact payment schedule is always shown before the booking is completed. Depending on the selected offer, payment may include:
another payment structure clearly stated in the offer terms.
If the offer sets a payment deadline, failing to meet it may result in cancellation according to the terms shown during the booking process.
A flexible offer allows cancellation or change according to the rules stated for the selected rate. The scope of any refund may depend on:
A non-refundable offer means that after the booking is made, the payment or part of the payment is not refundable according to the conditions shown during checkout.
Always check which rate type you are choosing before confirming the booking. The rules attached to the selected rate are binding.
For direct bookings:
the amount of any refund depends on the selected rate and the timing of cancellation.
If you want to cancel your stay, contact us as soon as possible:
phone: +48 696 381 793
The earlier we receive notice, the faster we can confirm the outcome according to your booking terms.
Changing dates, guest count, or other booking elements depends on:
any price difference.
TravelNess does not guarantee that every change will be possible, but each request is reviewed individually.
If you book through the TravelNess website and Beds24:
If you book through Booking.com:
TravelNess handles the stay, arrival, and check-in according to the information sent after booking confirmation.
If you are unsure which rules apply, check the channel through which the booking was made and the wording of your confirmation.
If you are entitled to a refund under the applicable booking terms:
Selected apartments may require a security deposit. If your booking includes a deposit:
the conditions for refund or deductions will be explained.
The deposit may be used to cover:
TravelNess issues invoices in accordance with applicable law. If you want an invoice:
for a company invoice, provide the company name, address, and Tax ID.
Invoice data must be provided according to the booking flow and the relevant legal rules.
Depending on the property and the selected offer, additional charges may apply and will be communicated in the offer, booking confirmation, or pre-arrival communication, for example:
If a payment does not go through:
contact us if you need help.
Contact:
The most important booking details can be found:
